CRYPTBOX LLC is committed to providing users with a smooth and transparent returns experience. Please carefully read the following returns policy to ensure your return request is processed smoothly.
- Return Request
Timeframe: You must submit a return request within 30 days of receiving the goods.
Product Condition: Returned items must be in perfect condition, unused, with tags intact, free of stains or damage, and include all original accessories, packaging, labels, gifts, and proof of purchase (such as invoices or order screenshots).
Process: You must apply for and obtain return authorization via qiad@cryptbox.pro before returning the item.
- Return Processing Time
After receiving your return request, we will confirm the return information within 2–3 business days.
Once confirmed, you can ship the goods back to the return address.
After the returned goods arrive and are inspected, the refund will be processed via the original payment method within 5–7 business days.
- Return Address
Please send the returned item to the following address:
CRYPTBOX LLC
2834 Cline St
Houston, TX 77020
United States
- Return Instructions
Return Shipping Costs
Scenario 1: Non-Product Quality Issues
Return shipping costs are borne by the consumer.
Scenario 2: Product Quality Issues, Serious Discrepancies with Description, or Wrong/Missing Items
Return shipping costs are borne by the seller.
The original shipping fee will be fully refunded along with the purchase price.
Exceptions
The return period has expired.
The product is damaged, stained, or missing parts due to improper use or storage, not due to quality issues.
Product labels, packaging, accessories, or gifts are incomplete.
Any product not sold or shipped by us.
- Contact Us
For any return issues or questions, please feel free to contact us via email:
Email: qiad@cryptbox.pro