- How to place an order?
You can select the desired items on the website and add them to your cart. Follow the checkout process to complete payment. After order confirmation, you will receive an order confirmation email.
- Can I modify or cancel my order?
Once your order is submitted, we will process it within 1–2 business days. If your order has not yet shipped, you can contact us via email to try to modify or cancel it:
Email: qiad@cryptbox.pro
- How long will it take for my order to ship?
All orders will be processed and shipped within 1–2 business days. After shipment, you will receive a notification email with a tracking number.
- How can I check the shipping status?
After shipment, you will receive a tracking number, which you can use to track the delivery status in real time on the logistics company’s website. International orders may experience delays due to customs processing.
- Do you offer international shipping?
Yes, we support international shipping. International order delivery time is typically 7–21 business days, depending on the destination country and customs processing speed. Any customs duties or import taxes incurred are the responsibility of the recipient. 6. How do I request a return?
You can request a return within 30 days of receiving the item. Please contact us via email with your order information and the reason for the return:
Email: qiad@cryptbox.pro
Send the returned item to:
CRYPTBOX LLC
2834 Cline St
Houston, TX 77020
United States
- How long does a refund take?
After the returned item arrives and is inspected, the refund will be processed within 5–7 business days and returned to the original payment method.
- What if the item is damaged?
If the item is damaged during shipping, please contact us immediately via email with photos and your order information. We will process your request as soon as possible.
- Is my personal information secure?
We strictly adhere to our privacy policy to protect your personal information. Please see our privacy policy page for details.
- How do I contact customer service?
For any further questions or assistance, please feel free to contact us via email:
Email: qiad@cryptbox.pro